Welcome to CSC Corp

Our Debt Collection Process

  • Account is placed for debt collection.
  • Client sends information on the debt including supporting documentation.
  • Claim is reviewed and the data is entered into our debt collection program.
  • Demand letter is sent to debtor via fax, mail and or email and an acknowledgment letter is sent to the Client.
  • Phone contacts begin.
  • We attempt to arrange payment, resolve any disputes and obtain clear commitments on debt resolution.
  • If we obtain payment commitment we work to ensure the payment(s) materialize.
  • If debtor fails to cooperate in resolving the debt we make final pre-legal collection attempts.
  • If the Client did not already authorize the commencement of legal proceedings or collection of the debt by S&A Collection Law Firm or other lawyers, we send our update and recommendations to the Client, including details on how to commence a legal action.
  • If not already done, the Client authorizes forwarding their claim to S&A Collection Law Firm or other lawyers for the commencement of a legal action. When the Client is unwilling to litigate despite our recommendations, we will work on the claim for another 30 days then close it.
  • A lawyer will contact the Client to discuss legal fees (percentage, hourly rates, general retainer, disbursements, etc.), if any/or if applicable
  • Lawsuit is prepared and filed.
  • The Statement of Claim is served.
  • A lawyer prepare and file a request for default judgment if no Statement of Defence is filed by debtor. If a Statement of Defence is filed, the discovery and mediation/ negotiation process begins and a trial date is later set.
  • If a judgment is awarded in the Client’s favor, a lawyer commence enforcement proceedings and take all necessary enforcement measures upon the Client’s instructions and payment of the necessary fees.

The above is a generalized list of the debt collection process. The following points must be considered when reviewing this process.

  • All claims are somewhat unique and may not necessarily follow this pattern.
  • Time frames are purposefully omitted because of the uniqueness and handling of each claim.
  • Not included in this list is the fact that at any point in the collection process the debtor may pay or otherwise satisfy the debt.
  • We can accommodate special handling requests.
  • We provide timely updates on claims as there are developments.
  • With regard to payment, when the payment is received by the client directly, the Client notifies us immediately and we send them an invoice for our commission. When we receive payment, we remit to the Client within 15 days of the funds clearing our trust account.

More Information

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Toll-Free: 1.866.393.9105
E-mail: info@csccorp.ca

With operations in Vancouver, Calgary, Toronto and Montréal, we are well positioned to serve the needs of Canada's business community.